The team at Synergy is very proactive in their service and support and quite knowledgeable of the tobacco distribution industry. We find their local experience particularly valuable as we are focus on expanding our market share in the UAE.
Why OUR CLIENTS LOVE US
We believe it may have something to do with the extra efforts we make in keeping our clients happy. We are also pretty good at what we do, and that helps too.
Customer-centricity and quality service are essential elements of client retention and long-term business success and growth. A dissatisfied customer is a detriment to your reputation, while a satisfied one is your best advertising. High-quality customer service and being client-centric are building blocks of an essential customer management strategy and certainly indispensable in our code of conduct.
Always doing our best
Offering good service to your customers is pure and simple common sense if you have any intention of retaining them and not getting fired. We make all possible efforts to provide consistently good service to our clients.
Client feedback is the key to judging our performance and how we are doing. We frequently ask our client to evaluate our work, our client service teams, our day to day interaction, speed, efficiency, communication, and more.
Quick response times, prompt replies, proactive communication, and valuing everybody's time can go a long in making sure that our clients are getting excellent communication support from our end. This is basic but often not done by agencies.
At the end of the day, doing what the client has hired you to do in the best possible manner is not negotiable. We go out of our way to ensure we are making every effort to excel in the job we are doing for the client and deliver it on time.
WORKING TO BUILD
We value our customers and that goes a long way in helping
us build excellent connections with our patrons.
86% of customers say they would not do business with a company that has poor customer service. 7 out of 10 customers also said they wouldn’t mind paying more if they get better quality service from a business. We take this research seriously, and ensure that our clients continue to appreciate our efforts and participate in building great relationships with us.
BRANDS WE WORK WITH
We have expertise in diverse industries and in both B2B and B2C segments in the region. We have evolved to offer our scalable and customizable solutions to companies of all sizes, across a broad range of industries in commercially diverse markets. Here are some of the local and international clients we work with.
Our clients are Fortune 500 companies as well as local SME’s and startups operating in the UAE and over 12 other countries. From telecom and hospitality to FMCG, healthcare and real estate we serve a variety of sectors.
Whether it’s a new tech startup looking to develop an internet strategy or a global multinational seeking to enter a new market we have the expertise to translate challenging goals into realistic plans. Our clients range from SME’s to large local and international organizations.
READ OUR CLIENT’S
Providing time-tested and reliable expertise to our clients is the starting point
of a long and rewarding association. Clients also find us trustworthy
and credible because of our super-efficient customer services and
genuine, reliable advice that we offer to our clients
Here are a few of them sharing their experience of working with us.
Synergy TED developed our tablet-based inflight entertainment system for business class passengers. The app was an amazing innovation for this region and a huge success with our passengers.
Director Inflight Services
Their branding & design solutions offer excellent creative work that meets the highest standards that we need for our brand. Their design capabilities, initiative, efficiency, and customer service are exceptionally good.
Head of Marketing
The branding development expertise of Synergy TWD is highly recommended. We have utilized their team for producing our corporate brochure and we are very pleased with the creative work delivered by the team.
Al Ghurair Commodities
Synergy TWD produced video content for our Anniversary celebrations and even with a complex brief, and tight deadlines, the project was delivered on schedule & the animation segments were exceptionally good.
Synergy TWD has worked on many marketing campaigns for our hotel and their knowledge and experience in the field has always enabled us to execute successful promotions with very rewarding results and ROI.
Know what drives us to excel in our work. Discover the people and talent who power the company. Understand our approach, strength and passion that has helped us become one of the best advertising and marketing agencies in the UAE.
GET TO KNOW US BETTER
If you are looking for an experienced local advertising and marketing agency with 15-years in the marketplace, full-service expertise in digital marketing, video production, web development, graphic design and branding. You have reached the right place. Get to know us better, and let’s talk.